- Supported Devices by Carrier
Carrier |
Manufacturer |
Model |
Ringtone |
Wallpaper |
| AT&T |
Audiovox |
SMT-5600 |
Yes |
Yes |
| AT&T |
Blackberry |
7100g |
Yes |
Yes |
| AT&T |
Blackberry |
7130c |
Yes |
Yes |
| AT&T |
Blackberry |
7290 |
No |
Yes |
| AT&T |
Blackberry |
8700c |
Yes |
No |
| AT&T |
Blackberry |
8800 |
Yes |
Yes |
| AT&T |
Blackberry |
Curve |
Yes |
Yes |
| AT&T |
Blackberry |
Pearl |
Yes |
Yes |
| AT&T |
HTC |
2125 |
Yes |
Yes |
| AT&T |
HTC |
3125 |
Yes |
Yes |
| AT&T |
LG |
1400i |
Yes |
Yes |
| AT&T |
LG |
A7110 |
Yes |
Yes |
| AT&T |
LG |
C1300 |
Yes |
Yes |
| AT&T |
LG |
C1300i |
Yes |
Yes |
| AT&T |
LG |
C1500 |
Yes |
Yes |
| AT&T |
LG |
C2000 |
Yes |
Yes |
| AT&T |
LG |
CE500 |
Yes |
Yes |
| AT&T |
LG |
CG225 |
Yes |
Yes |
| AT&T |
LG |
CG300 |
No |
Yes |
| AT&T |
LG |
CU320 |
Yes |
Yes |
| AT&T |
LG |
CU400 |
Yes |
Yes |
| AT&T |
LG |
CU500 |
Yes |
Yes |
| AT&T |
LG |
F7200 |
Yes |
Yes |
| AT&T |
LG |
F9100 |
Yes |
Yes |
| AT&T |
LG |
F9200 |
Yes |
Yes |
| AT&T |
LG |
G4050 |
Yes |
Yes |
| AT&T |
LG |
L1200 |
Yes |
Yes |
| AT&T |
LG |
L1400 |
Yes |
Yes |
| AT&T |
LG |
Trax |
Yes |
Yes |
| AT&T |
Motorola |
C350 |
No |
Yes |
| AT&T |
Motorola |
C353 |
No |
Yes |
| AT&T |
Motorola |
E790 (ROKR E1) |
Yes |
Yes |
| AT&T |
Motorola |
KRZR K1 |
Yes |
Yes |
| AT&T |
Motorola |
L2 |
Yes |
Yes |
| AT&T |
Motorola |
L6 |
Yes |
Yes |
| AT&T |
Motorola |
L7 SLVR |
Yes |
Yes |
| AT&T |
Motorola |
MPX220 |
No |
Yes |
| AT&T |
Motorola |
RAZR V3 |
Yes |
Yes |
| AT&T |
Motorola |
RAZR V3i |
Yes |
Yes |
| AT&T |
Motorola |
RAZR V3r |
Yes |
Yes |
| AT&T |
Motorola |
RAZR V3xx |
Yes |
Yes |
| AT&T |
Motorola |
V173 |
No |
Yes |
| AT&T |
Motorola |
V180 |
Yes |
Yes |
| AT&T |
Motorola |
V188 |
Yes |
Yes |
| AT&T |
Motorola |
V190 |
Yes |
Yes |
| AT&T |
Motorola |
V220 |
Yes |
Yes |
| AT&T |
Motorola |
V235 |
Yes |
Yes |
| AT&T |
Motorola |
V365 |
Yes |
Yes |
| AT&T |
Motorola |
V400 |
Yes |
Yes |
| AT&T |
Motorola |
V540 |
Yes |
Yes |
| AT&T |
Motorola |
V551 |
Yes |
Yes |
| AT&T |
Motorola |
V557 |
Yes |
Yes |
| AT&T |
Motorola |
V600 |
Yes |
Yes |
| AT&T |
Nokia |
2610 |
Yes |
Yes |
| AT&T |
Nokia |
3120 |
No |
Yes |
| AT&T |
Nokia |
3200 |
No |
Yes |
| AT&T |
Nokia |
3220 |
No |
Yes |
| AT&T |
Nokia |
3300 |
No |
Yes |
| AT&T |
Nokia |
3595 |
No |
Yes |
| AT&T |
Nokia |
3600 |
Yes |
Yes |
| AT&T |
Nokia |
3650 |
Yes |
Yes |
| AT&T |
Nokia |
6010 |
No |
Yes |
| AT&T |
Nokia |
6030 |
Yes |
Yes |
| AT&T |
Nokia |
6061 |
Yes |
Yes |
| AT&T |
Nokia |
6100 |
No |
Yes |
| AT&T |
Nokia |
6102 |
Yes |
Yes |
| AT&T |
Nokia |
6102i |
Yes |
Yes |
| AT&T |
Nokia |
6103 |
Yes |
Yes |
| AT&T |
Nokia |
6126 |
Yes |
Yes |
| AT&T |
Nokia |
6200 |
No |
Yes |
| AT&T |
Nokia |
6230 |
Yes |
Yes |
| AT&T |
Nokia |
6620 |
Yes |
Yes |
| AT&T |
Nokia |
6682 |
Yes |
Yes |
| AT&T |
Nokia |
6800 |
No |
Yes |
| AT&T |
Nokia |
6820 |
Yes |
Yes |
| AT&T |
Nokia |
7610 |
Yes |
Yes |
| AT&T |
Nokia |
N75 |
Yes |
Yes |
| AT&T |
Pantech |
C120 |
No |
Yes |
| AT&T |
Pantech |
C150 |
Yes |
Yes |
| AT&T |
Pantech |
C300 |
Yes |
Yes |
| AT&T |
Pantech |
C3b |
Yes |
Yes |
| AT&T |
Samsung |
A437 |
No |
Yes |
| AT&T |
Samsung |
A717 |
Yes |
Yes |
| AT&T |
Samsung |
A727 |
Yes |
Yes |
| AT&T |
Samsung |
Blackjack |
Yes |
Yes |
| AT&T |
Samsung |
C207 |
Yes |
Yes |
| AT&T |
Samsung |
C417 |
No |
Yes |
| AT&T |
Samsung |
D307 |
Yes |
Yes |
| AT&T |
Samsung |
D347 |
Yes |
Yes |
| AT&T |
Samsung |
D357 |
Yes |
Yes |
| AT&T |
Samsung |
D407 |
Yes |
Yes |
| AT&T |
Samsung |
D807 |
Yes |
Yes |
| AT&T |
Samsung |
E317 |
Yes |
Yes |
| AT&T |
Samsung |
P107 |
No |
Yes |
| AT&T |
Samsung |
P207 |
Yes |
Yes |
| AT&T |
Samsung |
P777 |
Yes |
Yes |
| AT&T |
Samsung |
S307 |
Yes |
Yes |
| AT&T |
Samsung |
SYNC (a707) |
Yes |
Yes |
| AT&T |
Samsung |
X427m |
Yes |
Yes |
| AT&T |
Samsung |
X497 |
Yes |
Yes |
| AT&T |
Samsung |
X507 |
Yes |
Yes |
| AT&T |
Samsung |
ZX10 |
Yes |
Yes |
| AT&T |
Samsung |
ZX20 |
Yes |
Yes |
| AT&T |
Siemens |
C61 |
No |
Yes |
| AT&T |
Siemens |
CT66 |
No |
Yes |
| AT&T |
Siemens |
S56 |
Yes |
Yes |
| AT&T |
Siemens |
S66 |
Yes |
Yes |
| AT&T |
Siemens |
SL56 |
No |
Yes |
| AT&T |
Sony Ericsson |
S710a |
Yes |
Yes |
| AT&T |
Sony Ericsson |
T226 |
No |
Yes |
| AT&T |
Sony Ericsson |
T237 |
No |
Yes |
| AT&T |
Sony Ericsson |
T290 |
No |
Yes |
| AT&T |
Sony Ericsson |
T306 |
No |
Yes |
| AT&T |
Sony Ericsson |
T316 |
No |
Yes |
| AT&T |
Sony Ericsson |
T616 |
No |
Yes |
| AT&T |
Sony Ericsson |
T637 |
No |
Yes |
| AT&T |
Sony Ericsson |
W300i |
Yes |
Yes |
| AT&T |
Sony Ericsson |
W600i |
Yes |
Yes |
| AT&T |
Sony Ericsson |
W810i |
Yes |
Yes |
| AT&T |
Sony Ericsson |
Z300 |
No |
Yes |
| AT&T |
Sony Ericsson |
Z500A |
Yes |
Yes |
| AT&T |
Sony Ericsson |
Z520A |
Yes |
Yes |
| AT&T |
Sony Ericsson |
Z520i |
No |
Yes |
| AT&T |
Sony Ericsson |
Z525a |
Yes |
Yes |
| ATT Wireless |
Audiovox |
SMT-5600 |
Yes |
Yes |
| ATT Wireless |
LG |
1400i |
Yes |
Yes |
| ATT Wireless |
LG |
4015 |
Yes |
Yes |
| ATT Wireless |
LG |
A7110 |
Yes |
Yes |
| ATT Wireless |
LG |
C1300 |
Yes |
Yes |
| ATT Wireless |
LG |
F9100 |
Yes |
Yes |
| ATT Wireless |
LG |
G4020 |
Yes |
Yes |
| ATT Wireless |
LG |
L1150 |
No |
Yes |
| ATT Wireless |
LG |
L1400 |
Yes |
Yes |
| ATT Wireless |
Motorola |
C333 |
Yes |
Yes |
| ATT Wireless |
Motorola |
KRZR K1 |
Yes |
Yes |
| ATT Wireless |
Motorola |
T725 |
Yes |
Yes |
| ATT Wireless |
Motorola |
V180 |
Yes |
Yes |
| ATT Wireless |
Motorola |
V188 |
Yes |
Yes |
| ATT Wireless |
Motorola |
V220 |
Yes |
Yes |
| ATT Wireless |
Motorola |
V365 |
Yes |
Yes |
| ATT Wireless |
Motorola |
V505 |
Yes |
Yes |
| ATT Wireless |
Motorola |
V557 |
Yes |
Yes |
| ATT Wireless |
Motorola |
V600 |
Yes |
Yes |
| ATT Wireless |
Nokia |
3200 |
No |
Yes |
| ATT Wireless |
Nokia |
3595 |
No |
Yes |
| ATT Wireless |
Nokia |
6030 |
Yes |
Yes |
| ATT Wireless |
Nokia |
6620 |
Yes |
Yes |
| ATT Wireless |
Nokia |
6651 |
No |
Yes |
| ATT Wireless |
Nokia |
6800 |
No |
Yes |
| ATT Wireless |
Nokia |
6820 |
Yes |
Yes |
| ATT Wireless |
Nokia |
7210 |
No |
Yes |
| ATT Wireless |
Nokia |
8390 |
No |
Yes |
| ATT Wireless |
Samsung |
D347 |
Yes |
Yes |
| ATT Wireless |
Samsung |
E316 |
Yes |
Yes |
| ATT Wireless |
Samsung |
V206 |
Yes |
Yes |
| ATT Wireless |
Samsung |
X426 |
Yes |
Yes |
| ATT Wireless |
Siemens |
C61 |
No |
Yes |
| ATT Wireless |
Siemens |
M56 |
Yes |
Yes |
| ATT Wireless |
Siemens |
S56 |
Yes |
Yes |
| ATT Wireless |
Siemens |
SL56 |
No |
Yes |
| ATT Wireless |
Sony Ericsson |
P800 |
Yes |
Yes |
| ATT Wireless |
Sony Ericsson |
T226 |
No |
Yes |
| ATT Wireless |
Sony Ericsson |
T237 |
No |
Yes |
| ATT Wireless |
Sony Ericsson |
T290 |
No |
Yes |
| ATT Wireless |
Sony Ericsson |
T300 |
No |
Yes |
| ATT Wireless |
Sony Ericsson |
T306 |
No |
Yes |
| ATT Wireless |
Sony Ericsson |
T610 |
Yes |
Yes |
| ATT Wireless |
Sony Ericsson |
T616 |
No |
Yes |
| ATT Wireless |
Sony Ericsson |
T637 |
No |
Yes |
| Sprint |
Audiovox |
8912SP |
No |
Yes |
| Sprint |
Audiovox |
CDM-105 |
Yes |
Yes |
| Sprint |
Audiovox |
CDM-8920 |
Yes |
Yes |
| Sprint |
Audiovox |
VI600 |
Yes |
Yes |
| Sprint |
Audiovox |
VM4050 |
Yes |
Yes |
| Sprint |
Blackberry |
7130e |
Yes |
Yes |
| Sprint |
Blackberry |
8703e |
Yes |
Yes |
| Sprint |
Blackberry |
8830 |
Yes |
Yes |
| Sprint |
LG |
Fusic LX550 |
Yes |
Yes |
| Sprint |
LG |
LX160 |
Yes |
Yes |
| Sprint |
LG |
LX-325 (PM325) |
Yes |
Yes |
| Sprint |
LG |
LX-350 |
No |
Yes |
| Sprint |
LG |
MM535 (LX535) |
No |
Yes |
| Sprint |
LG |
Muziq |
Yes |
Yes |
| Sprint |
LG |
PM225 |
Yes |
Yes |
| Sprint |
Motorola |
A1000 |
No |
Yes |
| Sprint |
Motorola |
C290 |
Yes |
Yes |
| Sprint |
Motorola |
KRZR K1m |
Yes |
Yes |
| Sprint |
Motorola |
Q |
Yes |
Yes |
| Sprint |
Motorola |
RAZR V3m |
Yes |
Yes |
| Sprint |
Motorola |
RAZR V9m |
Yes |
Yes |
| Sprint |
Motorola |
V600 |
Yes |
Yes |
| Sprint |
Nokia |
3155i |
Yes |
Yes |
| Sprint |
Nokia |
3205 |
No |
Yes |
| Sprint |
Nokia |
PM6225 |
Yes |
Yes |
| Sprint |
Samsung |
A500 |
Yes |
Yes |
| Sprint |
Samsung |
A560 |
No |
Yes |
| Sprint |
Samsung |
A580 |
No |
Yes |
| Sprint |
Samsung |
A600 |
Yes |
Yes |
| Sprint |
Samsung |
A620 (VGA1000) |
Yes |
Yes |
| Sprint |
Samsung |
A640 |
Yes |
Yes |
| Sprint |
Samsung |
A660 (VI660) |
Yes |
Yes |
| Sprint |
Samsung |
A680 |
Yes |
Yes |
| Sprint |
Samsung |
A700 |
Yes |
Yes |
| Sprint |
Samsung |
A740 |
Yes |
Yes |
| Sprint |
Samsung |
A760 |
Yes |
Yes |
| Sprint |
Samsung |
A800 |
Yes |
Yes |
| Sprint |
Samsung |
A820 |
Yes |
Yes |
| Sprint |
Samsung |
A840 |
Yes |
Yes |
| Sprint |
Samsung |
A880 |
Yes |
Yes |
| Sprint |
Samsung |
A900 |
Yes |
Yes |
| Sprint |
Samsung |
A920 |
Yes |
Yes |
| Sprint |
Samsung |
A940 |
Yes |
Yes |
| Sprint |
Samsung |
M500 |
No |
Yes |
| Sprint |
Samsung |
M510 |
Yes |
Yes |
| Sprint |
Samsung |
M610 |
Yes |
Yes |
| Sprint |
Samsung |
N400 |
Yes |
Yes |
| Sprint |
Samsung |
SPH-A790 |
Yes |
Yes |
| Sprint |
Samsung |
SPHA960 |
No |
Yes |
| Sprint |
Samsung |
Upstage |
Yes |
Yes |
| Sprint |
Sanyo |
2300 |
Yes |
No |
| Sprint |
Sanyo |
2400 |
No |
Yes |
| Sprint |
Sanyo |
3100 |
Yes |
Yes |
| Sprint |
Sanyo |
4900 |
Yes |
Yes |
| Sprint |
Sanyo |
4920 |
Yes |
Yes |
| Sprint |
Sanyo |
4930 |
Yes |
Yes |
| Sprint |
Sanyo |
5300 |
Yes |
Yes |
| Sprint |
Sanyo |
5400 (RL2500) |
Yes |
Yes |
| Sprint |
Sanyo |
5500 (VM4500) |
Yes |
Yes |
| Sprint |
Sanyo |
5600 |
Yes |
Yes |
| Sprint |
Sanyo |
7050 |
Yes |
Yes |
| Sprint |
Sanyo |
7200 (RL2000) |
Yes |
Yes |
| Sprint |
Sanyo |
7300 (RL 7300) |
Yes |
Yes |
| Sprint |
Sanyo |
7500 |
Yes |
Yes |
| Sprint |
Sanyo |
8100 |
Yes |
No |
| Sprint |
Sanyo |
8200 |
Yes |
Yes |
| Sprint |
Sanyo |
8300 |
Yes |
Yes |
| Sprint |
Sanyo |
9000 |
Yes |
Yes |
| Sprint |
Sanyo |
Katana (6600) |
Yes |
Yes |
| Sprint |
Sanyo |
Katana DLX |
Yes |
Yes |
| Sprint |
Sanyo |
Katana II |
Yes |
Yes |
| Sprint |
Sanyo |
M1 |
Yes |
Yes |
| Sprint |
Sanyo |
M300 |
Yes |
Yes |
| Sprint |
Sanyo |
SCP-3200 |
Yes |
Yes |
| Sprint |
Sanyo |
SCP-8400 |
Yes |
Yes |
| T-Mobile |
Blackberry |
7105t |
No |
Yes |
| T-Mobile |
Blackberry |
7290 |
No |
Yes |
| T-Mobile |
Blackberry |
8700g |
No |
Yes |
| T-Mobile |
Blackberry |
Pearl |
Yes |
Yes |
| T-Mobile |
Motorola |
A630 |
Yes |
Yes |
| T-Mobile |
Motorola |
C650 |
Yes |
Yes |
| T-Mobile |
Motorola |
E398 |
No |
Yes |
| T-Mobile |
Motorola |
KRZR K1 |
Yes |
Yes |
| T-Mobile |
Motorola |
PEBL U6 |
Yes |
Yes |
| T-Mobile |
Motorola |
RAZR V3 |
Yes |
Yes |
| T-Mobile |
Motorola |
RAZR V3i |
Yes |
Yes |
| T-Mobile |
Motorola |
RAZR V3t |
Yes |
Yes |
| T-Mobile |
Motorola |
RIZR Z3 |
Yes |
Yes |
| T-Mobile |
Motorola |
T720i |
No |
Yes |
| T-Mobile |
Motorola |
V180 |
Yes |
Yes |
| T-Mobile |
Motorola |
V188 |
Yes |
Yes |
| T-Mobile |
Motorola |
V195 |
Yes |
Yes |
| T-Mobile |
Motorola |
V300 |
Yes |
Yes |
| T-Mobile |
Motorola |
V330 |
Yes |
Yes |
| T-Mobile |
Motorola |
V360 |
Yes |
Yes |
| T-Mobile |
Motorola |
V600 |
Yes |
Yes |
| T-Mobile |
Nokia |
3220 |
No |
Yes |
| T-Mobile |
Nokia |
3595 |
No |
Yes |
| T-Mobile |
Nokia |
3650 |
Yes |
Yes |
| T-Mobile |
Nokia |
3660 |
Yes |
Yes |
| T-Mobile |
Nokia |
5300 |
Yes |
Yes |
| T-Mobile |
Nokia |
6010 |
No |
Yes |
| T-Mobile |
Nokia |
6030 |
Yes |
Yes |
| T-Mobile |
Nokia |
6086 |
Yes |
Yes |
| T-Mobile |
Nokia |
6101 |
Yes |
Yes |
| T-Mobile |
Nokia |
6102i |
Yes |
Yes |
| T-Mobile |
Nokia |
6103 |
Yes |
Yes |
| T-Mobile |
Nokia |
6133 |
Yes |
Yes |
| T-Mobile |
Nokia |
6560 |
No |
Yes |
| T-Mobile |
Nokia |
6600 |
Yes |
Yes |
| T-Mobile |
Nokia |
6610 |
Yes |
Yes |
| T-Mobile |
Nokia |
6800 |
No |
Yes |
| T-Mobile |
Nokia |
8801 |
Yes |
Yes |
| T-Mobile |
Nokia |
N-Gage |
Yes |
Yes |
| T-Mobile |
Nokia |
N-GageQD |
Yes |
Yes |
| T-Mobile |
Samsung |
Blast |
Yes |
Yes |
| T-Mobile |
Samsung |
C225 |
No |
Yes |
| T-Mobile |
Samsung |
D415 |
Yes |
Yes |
| T-Mobile |
Samsung |
E105 |
Yes |
Yes |
| T-Mobile |
Samsung |
E315 |
Yes |
Yes |
| T-Mobile |
Samsung |
E335 |
No |
Yes |
| T-Mobile |
Samsung |
E635 |
Yes |
Yes |
| T-Mobile |
Samsung |
E715 |
Yes |
Yes |
| T-Mobile |
Samsung |
P735 |
Yes |
Yes |
| T-Mobile |
Samsung |
S105 |
Yes |
Yes |
| T-Mobile |
Samsung |
Stripe (T329) |
Yes |
Yes |
| T-Mobile |
Samsung |
T209 |
Yes |
Yes |
| T-Mobile |
Samsung |
T219 |
Yes |
Yes |
| T-Mobile |
Samsung |
T309 |
Yes |
Yes |
| T-Mobile |
Samsung |
T319 |
Yes |
Yes |
| T-Mobile |
Samsung |
T409 |
No |
Yes |
| T-Mobile |
Samsung |
T509 |
Yes |
Yes |
| T-Mobile |
Samsung |
T519 |
Yes |
Yes |
| T-Mobile |
Samsung |
T609 |
Yes |
Yes |
| T-Mobile |
Samsung |
T619 |
Yes |
Yes |
| T-Mobile |
Samsung |
T629 |
Yes |
Yes |
| T-Mobile |
Samsung |
T719 |
Yes |
Yes |
| T-Mobile |
Samsung |
T809 |
Yes |
Yes |
| T-Mobile |
Samsung |
Trace (T519) |
Yes |
Yes |
| T-Mobile |
Samsung |
V195s |
Yes |
Yes |
| T-Mobile |
Samsung |
V205 |
Yes |
Yes |
| T-Mobile |
Samsung |
X105 |
Yes |
Yes |
| T-Mobile |
Samsung |
X475 |
No |
Yes |
| T-Mobile |
Samsung |
X495 |
Yes |
Yes |
| T-Mobile |
Siemens |
CF62T |
Yes |
Yes |
| T-Mobile |
Sony Ericsson |
P800 |
Yes |
Yes |
| T-Mobile |
Sony Ericsson |
T300 |
No |
Yes |
| T-Mobile |
Sony Ericsson |
T610 |
Yes |
Yes |
| T-Mobile |
Sony Ericsson |
T616 |
No |
Yes |
| T-Mobile |
Sony Ericsson |
T637 |
No |
Yes |
- Find Link
After you have requested content, check your message inbox or browser/WAP push inbox for the link to start downloading your item. After the download process is complete save it, then set or select for use.
What do I do with the download link I received?
- Open the browser message sent you.
- Scroll down to the download link.
- Click on the link and you will immediately connect to PlayPhone.
- The download will start automatically.
- When the download is finished, save it.
- Once saved, you may then 'set' your new wallpaper or ringtone, or play your new game.
IMPORTANT NOTE: Never interrupt the download! Wait until the download is finished. If you did not get the item contact our support services.
Location of Download Link Message
Nokia:
- - Services > Settings > Service Inbox settings
- - Messaging > Settings > Service Msg.
Motorola:
- - Messages > Browser Msgs > Menu Button > Browser Msg Setup
- - Messages > Browser Messages > Browser Msg Setup
LG:
- - Internet > Push Messages > Receive
Samsung:
- - Fun Box > WWW Services > Push Messages > Setting
- - Fun Box > Wap Browser
Sony-Ericsson:
- - Messaging > WAP Push > Allow Push
- - Wap Services > Push Messages
- - Messaging > Wap Push
If in doubt, please refer to your phone's manual or ask your phone's manufacturer for assistance with downloading content.
- Instructions
Q. Who is PlayPhone?
A. PlayPhone is a leading mobile media company that currently is handling the direct-to-consumer mobile media distribution and mobile portals for Cartoon Network and Adult Swim brands as well as many other of the world's top entertainment brands. The mobile offerings available at this site and your purchase experience will occur on a customized website PlayPhone operates at mobile2.adultswim.com.
Q. How Do I Reach Customer Support Service?
A. If your question is not answered in these FAQs, you can reach PlayPhone’s Support Service at the PlayPhone Support Service phone number and email address listed below.
Q. My download link has arrived, but I can't find it on my cell phone. Where is it?
A. The download link is in the body of a message that was sent to your cell phone. Depending on the make of your phone, this message will go to your text or WAP Push inbox, also known as a "Service Inbox", "Funbox", "Browser Message Inbox", or simply "Push Inbox".
Q. I haven't received my download. What is the problem?
A, Please make sure that WAP Push is enabled on your cell phone. Depending on the make of your phone, you need to set the WAP Push setting to "On", "Allow all", "Always", or "Receive all". See the device table above for some hints on where your inbox is located.
Q. Why can't I download when I click on the link?
A. WAP might not be set up correctly on your cell phone. Please ask your wireless carrier how to adjust your settings.
Q. How does this service work?
A. You can select and download from the catalogue. You will be charged the price indicated on the downloaded item.
Q. How do I get downloads?
A. Choose buy now or get now on the mobile web site. A link will be sent to your phone as a wap or text message. Open the link and follow directions. This will download your selected content to the phone.
Q. How do I pay for content?
A. When you select an item and click 'Get Now', your phone will receive a message that confirms the charge. This will appear on your phone bill.
Q. How do I find content on my phone that I purchased and downloaded?
A. Consult your carrier or phone manufacturer's user guide about downloaded content storage.
Q. I have never done this before. Where do I start?
A. Follow the on–screen instructions on the portal and instructions that might appear in the SMS messages.
Q. Can I get instructions for my content?
A. Instructions on how to use ringtones and wallpapers should be included in your phone's instruction manual. Instructions for any games are included with the application in the help menu.
- Downloading
Q. I can't get anything to download. What's wrong?
A. Check to make sure your phone internet and text message services are working or try again later. If you continue to have problems, contact PlayPhone Support Services.
Q. I successfully purchased downloads but can't download content to my phone, what do I do?
A. If the download was unsuccessful, check your phone's available memory space. You may need to delete some items to make room for it. Check your phone's manual for more information about managing memory. If you continue to have problems, send a message to PlayPhone Support Service. You can also reach PlayPhone Support Service and get instructions if you would like a refund.
Q. My content link arrived, but why can't I access the Internet?
A. Your wireless network may be temporarily unavailable. You should wait until service is available and try again. If you still can't connect, try restarting your phone before accessing the link again.
Q. Why do I need to have text messaging and Internet services enabled?
A. The link to get your mobile content arrives in the text message sent to your phone. After you receive that link, you need to download the content over–the–air. If you do not have a wireless plan with text messaging or if your phone is not Internet–enabled, please contact your wireless carrier and ask them to enable it.
Q. Where do I find the content on my phone after downloading it?
A. Each phone stores content differently. Most phones will store the game in your 'Games', 'Ring tones' and 'Wallpapers' different folders. Sometimes the content is in the Applications or User Downloads folder. You can get to these folders through the Main menu on your phone. You can also check your user guide.
Q. How can I find out what my phone model is?
A. The easiest way is to turn your wireless phone off, remove its battery cover, and read the label (it may be under the battery). Your wireless phone model number should be listed on that label.
Q. I get an error while downloading or I can't find where the content is stored. What do I do?
A. Try to download again and let it finish. Check your user guide or your wireless service provider to see where downloads are stored.
- Problems
Q. I ordered content online and did not get the text message?
A. Some phones send the message to a browser or a different inbox. Check to see if it is stored there first, then, if you still have problems, contact PlayPhone Support Service.
Q. Why hasn't my content arrived yet?
A. Normally, a message sent to your wireless phone should be delivered within a few moments, but occasionally system delays may cause it to take a few minutes longer. If after 30 minutes you still have not received your content, please verify you that your phone is able to download content and your carrier phone network is working. Then check to see if you can access your wireless web and text services. Wait a while then try again. If you have further questions click here and reach PlayPhone Support Service.
Q. I did everything correctly and it did not work. What now?
A. Verify that your phone is able to download content and your carrier phone network is working, then check to see if you can access your wireless web and text services. You can also contact PlayPhone Support Service explaining the problem.
Q. I got the text message but did not get the content link?
A. Your phone may not be compatible with this service. Check to see if you can download any content by using another service.
Q. I got an error. What does it mean?
A. Check you carrier or phone manufacturer's user guide or visit their website for more information.
Q. I don't have enough memory or I have to overwrite something to make space. How do I do that?
A. See your user guide or phone manufacturer's website for instructions.
Q. My phone is not compatible with your service. What can I do?
A. Visit your local phone store and purchase a phone that is compatible with our service.
Q. I am not sure if I have wireless web access. How do I check?
A. Check your phone's user guide and settings menu for 'WAP services' or 'wireless internet', or ask your service provider.
Q. Why can't I find any content compatible with my phone?
A. Your phone model is not compatible with the content you requested. Contact PlayPhone Support Service to explain the problem.
- Downloads
Q. I ordered content and was charged, but did not receive it. What do I do?
A. Reach PlayPhone Support Service and report the problem.
Q. I ordered content but did not get it and I would like to get back my download. What can I do?
A. Send a message to PlayPhone Support Service and explain the situation.
Q. I ordered the wrong content and I would like to get back my download. What can I do?
A. Reach PlayPhone Support Service and report the problem.
- Refunds
Q. The content does not work right. Can I get a refund?
A. Click here and send a message to PlayPhone Support Service explaining the problem. Maybe we can help solve the problem. Otherwise, reach PlayPhone Support Service for a refund.
- Help
Q. I sent a text message and got nothing back. What happened?
A. Your phone may not be compatible or your network may not be working or supported. Check to see if you can access your wireless web and text services then try again. If you have further questions, contact PlayPhone Support Services.
Q. Can you send me content directly to my phone?
A. No. You must use the download services and have text message and wireless web to receive downloadable content.
Q. How much is it to get content?
A. The cost of a single download might range from $1.99 to $2.99. Prices and availability of content are subject to change. Additional service fees may also apply so check with your wireless carrier provider.
Q. In addition to the cost of the content, does it cost money or airtime to download?
A. Most wireless carriers charge in increments of kilobytes (KB) for data usage, not minutes. This means that you are only charged for the data you send or receive through the network. See your wireless carriers terms and conditions for how data sessions are billed in your plan. You can also use the website to browse, preview and send to your phone directly to save phone data usage.
Q. I read the FAQ and could not find the answer I was looking for. What should I do?
A. Please reach PlayPhone Support Service.
Call PlayPhone at 1-866-853-9793, or – preferably so – send PlayPhone an email for fast support at the following email address: customercare@allpp.com. Be sure to include the following information:
Cell Phone Number
Carrier. E.g. Sprint
Phone maker . E.g. Motorola
Phone Model. E.g. Razr V3
Type of content . eg. ringtone, wallpaper
Product Name. The name of the item you were trying to download.
Description of problem. Be as detailed as possible.
For general information send e–mail to
customercare@allpp.com
- Privacy
1. What information does PlayPhone collect?
PlayPhone collects information that is voluntarily provided by you when accessing our services such as your cell phone number and/or email addresses. This information may be stored in cookies. Cookies are small text-files stored on your computer that contain information about your previous visits to a Website and help you use the Website more efficiently.
2. Where can I find the privacy policy for this information?
Please check the PlayPhone Mobile Terms of Service & PlayPhone Privacy Policy posted at mobile2.adultswim.com for more information.